Shipping and Refund Policy

Overview

We will dispatch any order within max 48 hours of the payment.

Shipping from Brisbane, Queensland, we expect most Australia-wide deliveries to arrive within 14 days of purchase. If, for some reason, your package has not arrived after 14 days, please do contact us to see what can be done about the matter.

Refunds & Returns

If any product is found to be broken or defective upon arrival, we will be happy to offer a refund provided full evidence can be provided in the form of a clear photograph and written explanation describing the situation. 

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

Shipping returns

To return your product, please email us at mats@flotty.com.au so we can provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at mats@flotty.com.au for questions related to refunds and returns.